How to file a complaint

You can file your complaint using any of the methods below. Please detail much as possible of your case, and attach any related documentation.

Complaint Form

You can file your complaint using the form below, or any other method stated on the right

Request by phone

Recactiv Headquarters
(+351) 220 948 300
Mon - Fri, 9:00-18:00 (CET)

Request by Email

Send complaint to the email address:

Request in person

You can reach us in:
Vila Nova de Gaia Office
Lisbon Office
Luanda Office

Request by Fax

Send complaint to the fax number:
(+351) 220 948 334

Request by Post:

Send complaint to :
Rua Estado da Índia, 620
Escritórios 1 a 6
4430-094 Vila Nova de Gaia