Your Rights on Personal information

As Stated in European General Data Protection Regulation (GDPR), Recactiv grants people, in their capacities as consumers, debtors, citizens and so forth a range of specific data subject rights they can exercise under particular conditions.

Right of Access your Information

GDPR Article 15

You have the right to know whether data concerning you are being processed by Recactiv.

Right of Rectification your Information

GDPR Article 16

When your personal data is inaccurate, you can ask Recactiv to correct any of your data.

Right to Erasure your Information

GDPR Article 17

When your debt is payed, you have the right to ask Recactiv for the erasure of your data: the right to be forgotten.

Right to Restriction of Processing

GDPR Article 18

You have the right to ask Recactiv to limit the processing of your data, but with several limitations.

Notification Obligation

GDPR Article 19

Recactiv must inform recipients who got your data, where feasible. You have a right to ask “who are the recipients who got my data”

Right to Data portability

GDPR Article 20

Essentially data portability is the right to transfer your personal data from one organization to another organization or to you.

Right to Object the Processing

GDPR Article 21

You can ask us if you don’t want the personal data processing to be done, but several specific conditions apply to your request.

No Automated Decision Making

GDPR Article 22

Recactiv don't do any decision, which produces legal effects or significantly affects you, based solely on automated processing.

Personal Data we Store

Recactiv stores only data needed to perform debt management services, no sensitive data is stored.
Your data is stored only during debt management process, no data is kept after your debt has been paid.
Your data is stored in Recactiv secured datacenters, using a extensive security Management system.

Personal Data


VAT and ID Number

Date and Place of Birth

Contact Data


Phone Numbers

Email Addresses


Employment Status

Employer Information

Salary and Term

Other Data

Bank IBAN Account

Home Status

Credit Status

Exercise Rights on Your Data

You can contact our Data Protection Officer on any channel stated below, for exercising any of your data rights, or for information regarding any other question you may have.

Contact Recactiv Data Protection Officer

You can file your data request using the form below, or any other method stated on the right

Contact us by phone

Contact Recactiv DPO on:
(+351) 220 948 300
Mon - Fri, 9:00-18:00 (CET)

Data request by Email

Send data request to the email address:

Data Request in person

Please Schedulle a meeting first.
You can reach us in:
Vila Nova de Gaia Office
Lisbon Office
Luanda Office

File your data request by Fax

Send complaint to the fax number:
(+351) 220 948 334

File your data request by Post:

Send complaint to :
Rua Estado da Índia, 620
Escritórios 1 a 6
4430-094 Vila Nova de Gaia